VIAAS FAQs
Q) What network configuration do I need to do?
A) NONE - for almost all networks, VIAAS Camera One will just work. But if you have a very tightly locked down network, you will need to allow the camera to access the VIAAS service through one of port 733 (recommended), port 443, or port 80 as an outbound HTTP connection. If your network is this tightly controlled, you may want to adjust the network parameters of the camera, which you can do through VIAAS if the camera is connected, or through bonjour via the name "Http server on <your camera id>"
Q) How do I install VIAAS?
A) Plug a VIAAS camera into a Power over Ethernet connection. The camera will automatically use your broadband connection to communicate with VIAAS. Log into your account and watch your video. It really is that easy.
The VIAAS cameras are Power over Ethernet (PoE) devices. Power comes over the Ethernet cable itself, so there is only one connector. The cable is normal - any Ethernet cable will work - but you need a PoE port. You can make a regular Ethernet connection into a PoE connection with an injector or PoE switch. We sell these in the store or you can get one at most computer equipment retailers.
Mounting the camera is covered in video or text. We include a good zoom lens and a camera mount for both drop ceilings and screwmount.
Q) What do I need to install on my computer?
A) NOTHING. VIAAS uses the ubiquitous Flash player for the user interface. If you browse the Internet, you almost certainly have it, but if you don't it will be automatically installed in your browser at the site. Flash works with almost any operating system and browser combination. So just go to www.viaas.com and login.
Q) How much bandwidth do I need?
A) For a full discussion, see the bandwidth FAQ. But the simple answer - using Bandwidth Shaping you can typically support 4 cameras on a basic broadband connection (384kbps uplink) with minimal impact on you current traffic and up to 8 if you dedicate the link.
Q) What do I need to install a camera?
A) The most important requirement is a broadband connection with at least 384 kbps uplink bandwidth. Almost all DSL, Cable or other broadband connections meet this requirement. The bandwidth FAQ can give you more information.
VIAAS cameras are Power over Ethernet (PoE) devices and get power from the Ethernet connector. You need a PoE port for each camera. If don't have one you can make a normal Ethernet port into a PoE port with an injector (adds power to a single Ethernet connection) or a PoE Switch (gives you several powered ports). We sell both in the store.
For other accessories a good way to get the right answer is to use the wizard in the store - it provides you compatible options and accessories directly inline when you purchase a camera. In most cases you can install VIAAS cameras without tools.
Q) Can VIAAS be used outdoors?
A) VIAAS Camera One is an indoor camera and the camera should not be placed outdoors on its own. The camera is compatible with third party outdoor camera housings - we provide links for a few that work well in the store.
Camera One works just fine through a window - Example, the "Outside Front" and "Front Window" screenshots have been taken with a camera that is behind a window.
