VIAAS Support

I just plugged in my camera and the LEDs are not doing the 2 second blinking pattern the manual describes, what do I do?

If the camera is showing solid LEDs AFTER it has gone through the alternating LED phase it is having problems connecting to the VIAAS service. At startup, the camera attempts to establish an IP address, then connect outbound (almost as if it was a browser) to the service over ports 733, 443 (the ssl port), and then 80. If you know you are blocking or filtering all of those ports for outbound traffic, you will need to adjust your network configuration.

The camera can get an IP address through three mechanisms - static, dhcp, and automatic. By default it will first try to find a DHCP server and get an address. If that fails, it will use auto detection, which listens for network traffic to determine a subnet, probes for an empty IP address, grabs a vacant address and tries to connect. This very rarely fails but it can take a long time. If you think it should work (you are not blocking anything or you don't know what this is all about) you can just wait and the camera may figure it out.

If the above algorithm fails, the cameras support bonjour. Launch your bonjour browser on the same subnet as the camera and you will see a bonjour client titled "Http Server on <your camera_id>". Click on it to launch the network configuration page and adjust the camera. Note if the camera is connected to the service, the bonjour page is read only. Log into the service to change network configuration.

If haven't used bonjour you may already have it. It is built into Safari. You can download it - BonjourFoxy for Firefox or Bonjour for Windows Internet Explorer