Frequently Asked Questions

Frequently Asked Questions

VIAAS uses the Internet. Is this secure?

VIAAS is extremely secure. Captured video is stored on the MicroSD card then transferred via SSL to the VideoVault hosted in the VIAAS Secure Cloud. The images can be viewed over a HTTPS connection.

Most importantly, the cameras connect directly to the VIAAS service authenticate themselves. This outbound connection model prevents a huge class of security issues faced by facilities-based solutions where end users connect directly to your DVR, NVR or video server.

How much network bandwidth does a VIAAS need to capture video?

During normal operation VIAAS records video data in segments, only when motion is detected. Without Bandwidth Shaping, or when you are live streaming, this data is immediately transmitted over the broadband connection. VIAAS video requires as little as 512kbps of "upstream" bandwidth (from camera to the cloud) plus some overhead, so the minimum required upstream bandwidth to support live streaming is about 600kbps. This can be shared by multiple cameras with Bandwidth Shaping enabled.

With Bandwidth Shaping (which relies on the MicroSD Card in the camera), the video segments are uploaded slowly at a low target bandwidth. The rate and schedule(s) to move video from camera to cloud can be set for each location. The VIAAS service will dynamically allocate the site's video bandwidth budget to the cameras with the most video stored on their SD cards, ensuring the video events get to the cloud.

How much bandwidth is needed to view captured videos?

The VIAAS application needs enough bandwidth to smoothly stream video from the VIAAS Secure Cloud to your browser or mobile device. For best experience, you should have a minimum of 1Mbps of download bandwidth.

How does VIAAS manage limited network bandwidth?

VIAAS cameras capture representative images as well as full video of motion events. The images are compressed so viewing them requires very little bandwidth. Most of the real-time interaction between cameras and VIAAS service, and between service and your browser, is accomplished through these smaller images. Very little data is moved around until you select the video segment you want to view. This translates into a fast user interface.

What is Bandwidth Shaping?

Bandwidth Shaping stores video and images on an onboard SD card in the camera at high speed, then trickles them to the VIAAS Secure Cloud at a rate and schedule you can set for each site. VIAAS cameras can be "throttled down" during operating hours so they don't compete for your Internet bandwidth, then "throttled up" when bandwidth allows. This evens out the camera bandwidth demand, enabling installation of many VIAAS Cameras on you existing Internet connection. The VIAAS service always knows if the video has made it to the cloud or is still in the camera and will play it back for you seamlessly from the camera or cloud. You won't know the difference!

What happens if my camera Internet connection goes down?

Bandwidth Shaping allows VIAAS cameras to continue recording video and images (as long as they have power) even if the Internet connection goes down. When connectivity is restored, recorded events will be uploaded to the VIAAS Secure Cloud.

If it is an extended outage (>10 minutes) you can get an alert from VIAAS (if enabled), telling you we have lost connection with your camera. The period of the outage will be marked in yellow in your recorded events timeline.

Can I control what triggers the camera to capture an event?

You can change several settings associated with event capture. For most circumstances the cameras default settings do a fine job. Setting the optimal field of view using the power zoom (Dome and Bullet cameras) is very important. You may also set motion sensitivity, masking of areas within the field of view to eliminate false or unwanted recordings or to record very specific events like cash register opening or high value goods being moved.

How do I share recorded video or images?

You can download an MP4 copy of your video or JPEG of your images. The MP4s are compatible with YouTube, QuickTime, VLC, RealPlayer and other major media players. The JPEGs work with anything. To download, from the video player click "DOWNLOAD".

How do I save video and images?

Your video and images are automatically saved. Whatever you see in the user interface is stored in the VIAAS Secure Cloud if you have a service plan that includes cloud storage. VIAAS Service Plans range from in-camera storage only, to 30, 60, 90 or more days of cloud storage of all your video. If you have something important, mark it with a SAVED EVENT and it will be retained beyond the plan retention period, until you choose to delete it.

Do I need a special server or are there any other hardware requirements?

All you need to do is install your cameras in the location you desire, connect them to the Internet, typically with a Power over Ethernet (PoE) network switch and VIAAS cameras will automatically connect to the VIAAS service. No servers, software or complications, just video intelligence.

How do I install a VIAAS camera?

Plug a VIAAS camera into a Power over Ethernet connection. The camera will automatically use your broadband connection to communicate with VIAAS. Log into your account and watch your video. It really is that easy.

What are the requirements for a VIAAS Camera?

  1. A valid subscription to a VIAAS service plan.
  2. An Internet connection with at least 600kbps upstream bandwidth (can be shared by multiple cameras with Bandwidth Shaping enabled).
  3. Ability to connect to Internet HTTP addresses using port 443 If you don't understand this requirement, your network probably already meets it. Only very tightly controlled networks typically lock down outbound connections. If you are on one, you consult with your IT department before installing a VIAAS camera.
  4. A Power over Ethernet (PoE) port. VIAAS cameras are Power over Ethernet (PoE) devices using PoE (802.3af Class3). Power comes over the Ethernet cable itself, so there is only one connector. Any Ethernet cable will work, but you need a PoE port. You can make a regular Ethernet connection into a PoE connection with an injector or PoE switch. We sell PoE injectors as an accessory. PoE switches come in many sizes and feature sets. You can get one at most computer equipment retailers or online sites. VIAAS is happy to recommend PoE devices that work well with the cameras and will meet your needs.

For answers to additional questions, please contact VIAAS at +1 888 606 7461 or email