Frequently Asked Questions

Frequently Asked Questions

VIAAS uses the Internet. Is this secure?

VIAAS is extremely secure. Captured video is stored on the MicroSD card then transferred via SSL to the VideoVault hosted in VIAAS's secure cloud. The images can be viewed over a HTTPS connection.

Most importantly, the cameras do not connect directly to your network and therefore do not expose your network to external threats. Instead, cameras connect directly to the VIAAS service authenticate themselves. This outbound connection model prevents a huge class of security issues faced by facilities based solutions where end users connect directly to your video archive.

How much network bandwidth does a VIAAS need to capture video?

During normal operation VIAAS records video data in small, short spurts, and only when important activity occurs in that location. Without Bandwidth Shaping, or when you are live streaming, this data is immediately transmitted over the broadband connection. VIAAS video is less than 380kbps, so the minimum required bandwidth to support streaming is 380kilobits/second.

With Bandwidth Shaping (which needs a MicroSD Card installed), the small video segments are uploaded slowly at a low target bandwidth. In almost every video monitoring situation there is a lot of nothing going on.

How much bandwidth is needed to view captured videos?

The VIAAS application needs enough bandwidth to smoothly stream video. For best experience, you should have greater than 1mbps of download bandwidth.

How does VIAAS manage limited network bandwidth?

VIAAS cameras capture representative images as well as full video of every important object that passes the camera. The images are aggressively compressed so viewing them requires very little bandwidth. Most of the real-time interaction between camera and service, and between service and your browser, is accomplished through these smaller images. Very little data has to be moved around until you select the video segment you want to look at - which translates into a fast user interface.

What is Bandwidth Shaping?

Bandwidth Shaping stores video and images on an onboard SD card at high speed, then slowly sends them to the service as bandwidth allows. This evens out the camera bandwidth demand, enabling installation of several VIAAS Cameras on you existing Internet connection.

Note that bandwidth shaping requires you install a Micro SD card in the camera. A 1GByte card will store about 6 hours of video, which is typically enough to time shift video across few days. Once you install the SD Card, you will probably have to format the card and enable the card under settings.

What happens if my camera Internet connection goes down?

If you have enabled bandwidth shaping, VIAAS cameras will continue recording video and images (as long as there is electrical power) even if the Internet connection goes down. When connectivity is restored recorded, events will be uploaded to VIAAS.

In most cases, your VIAAS Camera will automatically recover from the outage when connectivity is restored, no action required on your part. If you want to help it along, after you have restored your network, power cycle the camera.

If it is an extended outage (> 10 minutes) you can get an alert from VIAAS (if enabled), telling you we have lost connection with your camera. The period of the outage will be marked in yellow in your time line.

Can I control what triggers the camera to capture an event?

You can change a number of settings associated with event capture. The easiest way is to select one of the preset modes to match your cameras imaging environment. This will set the options appropriately for typical situations. You also have fine grain control of object size, masks, and various exposure compensation parameters.

How do I share recorded video or images?

You can download an MP4 copy of your video or JPEG of your images. The MP4s are compatible with YouTube, QuickTime, VLC, RealPlayer and other major media players. The JPEGs work with anything. To download, from the video player click "DOWNLOAD".

How do I save video and images?

Your video and images are automatically saved. Whatever you see in the user interface is stored in the VIAAS server. Each camera subscription has an associated length of archive. Four weeks in the basic package. If you have something really important, mark it with a SAVED EVENT and it will be retained after the normal archive period expires. There are some limitations to this in the service agreement to prevent abuse.

Do I need a special server or are there any other hardware requirements?

No. All you need to do is install your cameras in the location you desire and VIAAS will automatically find them for you. No server, no complications, just video intelligence.

How do I install a VIAAS camera?

Plug a VIAAS camera into a Power over Ethernet connection. The camera will automatically use your broadband connection to communicate with VIAAS. Log into your account and watch your video. It really is that easy.

What are the requirements for a VIAAS Camera?

  1. A valid subscription to a VIAAS monitoring service plan.
  2. An Internet connection with at least 380kbps uplink bandwidth (can be shared by multiple cameras with bandwidth shaping enabled)
  3. Ability to connect to Internet HTTP addresses using one of the following ports: 80, 443 or 733. If you don't understand this requirement, your network probably already meets it. Only very tightly controlled networks typically lock down outbound connections. If you are on one, you consult with your IT department before installing a VIAAS camera.
  4. A Power over Ethernet (PoE) port. VIAAS cameras are Power over Ethernet (PoE) devices using PoE Class 2 10/100 Base T. Power comes over the Ethernet cable itself, so there is only one connector. Any Ethernet cable will work, but you need a PoE port. You can make a regular Ethernet connection into a PoE connection with an injector or PoE switch. We sell these in the store or you can get one at most computer equipment retailers.

For answers to additional questions, please contact VIAAS at +1 888 606 7461 or email